Pixel Quest (Pvt) Ltd. is a registered IT and digital solutions company based in Kandy, Central Province, Sri Lanka. We provide web design and development, UI/UX design, graphic design, branding, social media marketing, video content creation, web hosting, SEO, and IT consultation services to clients in Sri Lanka and internationally.
For any privacy-related enquiries, you may contact us at:
• Email: support@pixelquest.lk
• Website: https://pixelquest.lk/
• Address: 1/75, Katugastota Road, Kandy, Sri Lanka

3.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
• Fill out a contact form or enquiry form on our website
• Request a quote, proposal, or consultation
• Sign up for our newsletter or email updates
• Engage us for services as a client
• Communicate with us via email, WhatsApp, or social media

The types of personal information we may collect include:
• Full name
• Email address
• Phone number or WhatsApp number
• Business name and industry
• Project details and requirements
• Billing and payment information (processed securely via third-party providers)

3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

This information is collected through cookies, Google Analytics, and other tracking technologies. It is used to improve the performance and user experience of our website.

3.3 Information From Third Parties
We may receive information about you from third party platforms including LinkedIn, Facebook, Instagram, and Google, where you have interacted with our profiles or advertisements.

We use the personal information we collect for the following purposes:
• To respond to enquiries and provide quotations for our services
• To deliver the services you have engaged us to provide
• To manage client projects, billing, and communications
• To send service-related updates, invoices, and project information
• To send marketing communications where you have opted in or where we have a legitimate interest
• To improve and personalise the experience on our website
• To analyse website traffic and performance using analytics tools
• To comply with legal obligations and resolve disputes
• To protect the security of our website and business operations

We process your personal information on the following legal grounds:
• Contract: Processing is necessary to provide the services you have requested or to take steps prior to entering into a contract with you
• Legitimate interests: We have a legitimate business interest in marketing our services, improving our website, and communicating with potential clients
• Consent: Where we rely on your consent for example, for marketing emails you may withdraw that consent at any time
• Legal obligation: Where processing is required to comply with applicable laws or regulations

Our website uses cookies small text files stored on your device to enhance your experience and collect analytical data. We use the following types of cookies:
• Essential cookies: Required for the basic functionality of the website and cannot be disabled
• Analytics cookies: Used to understand how visitors interact with our website (Google Analytics)
• Marketing cookies: Used to track the effectiveness of our advertising campaigns

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:
• Service providers: Third party companies that assist us in delivering our services, such as payment processors, cloud storage providers, email marketing platforms, and hosting companies. These providers are contractually required to protect your data
• Google Analytics: For website traffic analysis and performance monitoring
• Meta (Facebook/Instagram): For advertising and analytics purposes where applicable
• Legal authorities: Where required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant party

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specifically:
• Client data is retained for the duration of the client relationship and for a period of 7 years thereafter for legal and financial compliance purposes
• Enquiry and contact form data is retained for 2 years from the date of last contact
• Marketing contact data is retained until you unsubscribe or withdraw consent
• Website analytics data is retained as per Google Analytics' standard data retention policies

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
• Secure HTTPS connection on our website
• Encrypted data storage and transmission
• Access controls limiting who can view client data within our team
• Regular security reviews and updates

No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Depending on your location and applicable law, you may have the following rights regarding your personal information:
• Right to access: The right to request a copy of the personal information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your personal information, subject to legal exceptions
• Right to restrict processing: The right to request that we limit how we use your data
• Right to data portability: The right to receive your data in a structured, commonly used format
• Right to object: The right to object to our processing of your data on grounds of legitimate interest or for direct marketing
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time

To exercise any of these rights, please contact us at info@pixelquest.lk. We will respond to your request within 30 days.

As an IT company serving both local and international clients, some of the third party tools we use (such as Google Analytics, Meta platforms, and cloud storage providers) may process and store data outside of Sri Lanka. By using our website and services, you acknowledge and consent to this. We ensure that any such transfers are subject to appropriate safeguards.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us immediately so we can delete it.

Our website may contain links to third party websites or social media platforms. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Company: Pixel Quest (Pvt) Ltd.
• Email: support@pixelquest.lk
• Website: https://pixelquest.lk/
• Address: 1/75, Katugastota Road, Kandy, Sri Lanka

We aim to respond to all privacy related enquiries within 5 business days.