Building an E-Commerce Store From Zero for a Growing Tea Export Brand
About the Client
A specialty Ceylon tea exporter based in Galle, selling premium loose-leaf tea to wholesale buyers across Europe and to retail customers locally. The company had built a loyal customer base through trade fairs and word of mouth but had no e-commerce capability every retail order was processed manually via phone or email, creating significant administrative overhead and limiting growth.
The Key Challenge
The business was losing potential retail revenue and spending excessive staff time on manual order processing, while having no scalable way to reach new domestic or international retail customers online.
- No e-commerce website all retail orders processed manually via phone and email
- No way for international retail customers to discover or purchase products independently
- Inconsistent product presentation across different sales channels
- No payment gateway integration, requiring manual bank transfer coordination for every order
Our Solution
Pixel Quest built a complete WooCommerce store designed for both local and international retail customers, with full payment automation and a product catalogue structure that scaled with their growing range.
Full WooCommerce Build
A custom-designed online store with a complete product catalogue, variant options for tea grades and packaging sizes, and an inventory system that updated automatically with each sale.
Dual-Currency Payment Gateway
Integrated local and international payment processing, allowing customers to pay in LKR or USD seamlessly removing the friction of manual bank transfer coordination entirely.
Brand-Consistent Product Photography Layout
A custom product page template designed to showcase the tea’s origin story and premium positioning, increasing perceived value and supporting higher average order values.
Result
The new store transformed retail operations from a manual, time intensive process into an automated revenue channel within the first quarter of launch.
Testimonial
